Shipping & Returns

KITX Shopping Policy Summary

Pre-Orders

• Pay upfront for upcoming or best-selling items.
• Shipping dates vary; check product pages or email customer service.
• If combining pre-order and in-stock items, all will ship as they arrive (one shipping charge only).

Sales Period & Returns

• During sales, expect delays (up to 4 extra business days).
• Sale items: No refunds unless faulty (as per Australian Law); credit notes may be offered.
• Warehouse Sale: Final sale—no returns or exchanges unless faulty.

Returns Policy

• Full-priced items: Return/exchange within 14 days.
• Items must be unused, with tags and original packaging.
• No returns on earrings or face masks.
• Return shipping cost covered by the customer; re-delivery fee for exchanges.

Return Address:
KITX
FRECKL, Att – Candice
Unit 33, 71 Kurrajong Avenue
Minchinbury NSW 2770
Australia

Refunds & Credit Notes

• Refunds (excluding shipping) or credit notes processed within 14 business days.
• Items bought with credit notes cannot be refunded—new credit notes issued instead.

Shipping Options

• Free Domestic Shipping: Orders over $300.
• Standard Domestic: $10 (3–5 business days).
• Express Domestic: $20 (1–3 business days).
• International:
• NZ: $25 | Other countries: $50 (4–10 business days, signature required).
• Sydney Only:
• 3 Hour Delivery (order before 11am).
• Same Day Delivery (order before 12pm).
• Prices vary by postcode.

All shipped with tracking. No PO boxes for international orders.

Eco-Shipping

• All orders shipped in compostable packaging with AusPost Carbon Neutral delivery.

Local Pickup

• Email to arrange a pickup day. Ready by next business day (Mon–Fri).